Technical Control Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address intricate technical support inquiries through ticketing systems, phone, email, and chat platforms.

• Deliver advanced remote assistance for electro-mechanical, software, networking, and controls-related challenges utilizing remote access tools.

• Diagnose and troubleshoot automation and robotic systems, PLCs, motors, VFDs, motion control systems, software applications, networking, and scripting.

• Act as a technical escalation point and primary lead during significant incidents.

• Collaborate with Software, Controls, Hardware, R&D, and Customer Operations teams to restore service efficiently.

• Assess issues based on customer impact, system criticality, and contractual Service Level Agreements (SLAs).

• Provide prompt incident updates to both internal and external stakeholders.

• Respond to equipment downtime occurrences and coordinate with external vendors or resources accordingly.

• Monitor system metrics, logs, and trends to detect potential failures proactively.

• Lead Root Cause Analysis for critical and recurring incidents to minimize Mean Time To Repair (MTTR) and avert future occurrences.

• Identify systemic problems and convert findings into preventative measures and process enhancements.

• Engage in post-incident reviews and spearhead follow-up initiatives.

• Manage critical events from incident initiation through to full resolution.

• Work alongside R&D, Implementation, and Customer Operations teams to transition sites from Hypercare to standard support.

• Develop and refine knowledge base content while contributing to scalable shift-left resolutions.

• Assist with system maintenance tasks, including data backups, trend analysis, and I/O checks.

• Analyze electrical schematics, OEM manuals, and system documentation effectively.

• Keep up-to-date with supported software, hardware, tools, and platform updates.

⛳️ Requirements

• Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering, or a related technical discipline is preferred; equivalent hands-on experience in industrial automation, robotics, or controls may also be considered.

• At least 2 years of experience in a technical support, controls, or engineering role involving complex systems.

• Previous field or industry experience in automation, robotics, warehouse, or supply chain environments is preferred.

• Proven experience in delivering remote system support via Remote Desktop and SSH.

• Strong knowledge of TCP/IP networking, protocols, and troubleshooting techniques.

• Familiarity with packet sniffers, network probes, and command-line diagnostic utilities.

• Competence in Linux shell environments and scripting capabilities.

• Working knowledge of SQL scripting and application support.

• Familiarity with ISC DHCP, BIND, and server configuration standards.

• Experience with motion control systems, servos, VFDs, Allen Bradley ControlLogix, Ladder Logic, C, and various scripting languages.

• Experience in server management, Active Directory, and patching for Windows/Linux systems.

• Strong troubleshooting, documentation, collaboration, and communication skills.

• Ability to prioritize tasks and operate efficiently in high-pressure, customer-facing situations.

• Valid driver's license and capability to drive and/or fly to client and customer locations.

• Capacity to hold a credit card and personally manage expenses for bi-weekly reimbursement.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Disability benefits

• 401K

• Paid Time Off (PTO)

• Up to 15% travel may be required

• Bi-weekly reimbursement for personally managed business expenses