End User Computing Engineer

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Administer and maintain enterprise endpoint management platforms, which include SCCM/MECM and Microsoft Intune.

• Configure, deploy, and provide support for Windows Autopilot for device provisioning and onboarding.

• Manage and support endpoint infrastructure utilizing Windows Administration Center and other related management tools.

• Package, deploy, and sustain end-user applications throughout the enterprise environment.

• Oversee the lifecycle management of operating systems, including upgrades, migrations, and refresh initiatives.

• Manage endpoint patching and ensure compliance with updates.

• Support and maintain solutions for endpoint backup and recovery.

• Identify, prioritize, and remediate endpoint vulnerabilities in collaboration with security teams.

• Administer processes and reporting for software licensing and hardware asset management.

• Monitor and enhance the digital employee experience, endpoint performance, and user satisfaction.

• Implement and uphold endpoint security baselines, hardening standards, and compliance controls.

• Offer support and troubleshoot enterprise print services and printing infrastructure.

• Manage the deployment and support of mobile applications across both iOS and Android devices.

• Support Bring Your Own Device (BYOD) programs and related policies.

• Monitor endpoint health and performance through proactive monitoring and alerting solutions.

• Act as the dedicated EUC resource, partnering with stakeholders to deliver reliable, high-quality end-user support.

⛳️ Requirements

• Over 7 years of experience in End User Computing, Desktop Engineering, or Endpoint Management roles.

• Hands-on experience in administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune within an enterprise setting.

• Strong expertise in Windows Autopilot, endpoint provisioning, and device lifecycle management.

• Experience in supporting enterprise Windows desktop environments and modern workplace technologies.

• Knowledge of best practices for endpoint security, vulnerability management, and system hardening.

• Experience with the processes of application packaging, deployment, and patch management.

• Familiarity with mobile device management (MDM) solutions and the deployment of mobile applications.

• Experience in supporting BYOD environments and initiatives for modern workplaces.

• Excellent troubleshooting, communication, and customer service abilities.

• Capability to work independently in a fully remote setting while supporting a dedicated client account.

• Experience with enterprise monitoring and endpoint analytics platforms.

• Relevant Microsoft certifications related to endpoint management or modern workplace technologies.

• Experience in managed services or dedicated client support environments.

• Familiarity with ITIL processes and best practices in service management.

🏝️ Benefits

• Full-time support role.

• Remote work arrangement.

• Equal opportunity and inclusive work environment.

• Interview accommodations or adjustments available.