Technical Consultant – Patient Monitoring

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Provide technical support both onsite and remotely for customer-related issues.

• Identify and resolve system, network, and application-related problems.

• Install, configure, integrate, and test solutions for patient monitoring and IT infrastructure.

• Comprehend customer environments and requirements to implement and enhance systems effectively.

• Address technical challenges utilizing approved tools, testing equipment, and diagnostic methodologies.

• Investigate root causes and implement lasting solutions.

• Keep detailed documentation of system configurations, troubleshooting efforts, and support procedures.

• Adhere to configuration management and version control practices.

• Collaborate with senior engineers, clinical partners, sales, and service teams.

• Develop technical expertise and participate in knowledge-sharing and service improvement initiatives.

• Travel approximately 75% within Central/Northeast Pennsylvania, including visits to customer and hospital/healthcare settings.

⛳️ Requirements

• A minimum of 2.5 years of professional experience in IT services or a related technical field.

• Preferably experienced in a field or hospital-based healthcare environment.

• Highly preferred experience with patient monitoring, telemetry units, ventilators, and defibrillators.

• Basic understanding of IT systems and networking principles.

• Solid technical troubleshooting abilities.

• Computer networking certification preferred, such as CompTIA Network+, CCNA, or an equivalent/higher-level certification.

• An associate degree in computer science, biomedical engineering, or a related field, or an equivalent combination of education and experience.

• Willingness to travel for business, approximately 75% within the specified geography.

• Ability to drive for approximately 1–4 hours daily.

• Capability to accommodate occasional overnight stays and travel by air and/or train.

• Flexibility to work in an office, home office, remote, and hospital/healthcare settings.

• Compliance with vendor credentialing requirements.

• Availability to work flexible hours, including overtime, weekends, and on-call rotations.

• Ability to wear necessary personal protective equipment.

• US work authorization required; no current or future visa sponsorship.

• Must live in or be within commuting distance to Central/Northeast Pennsylvania.

🏝️ Benefits

• Field service incentive bonus plans.

• On-call pay.

• Company fleet/car.

• Training opportunities.

• Advancement prospects.

• Eligibility for overtime.

• Generous paid time off (PTO).

• 401k plan with up to a 7% match.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan.

• Education reimbursement.

• Philips Total Rewards benefits program.