Technical Consultant, GovCon

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up and execute Unanet Connect integrations, either as independent projects or as components of larger customer implementations.

• Assist in the integration discovery process and gather requirements; document data flows, field mappings, dependencies, assumptions, and unresolved questions.

• Create, test, and sustain integration workflows utilizing Workato and REST APIs.

• Diagnose integration and data-exchange problems, document findings, communicate updates, and escalate issues needing wider support.

• Provide support for existing and legacy integrations through updates, testing, documentation, and resolving customer issues.

• Collaborate with project managers, consultants, solution architects, customer success teams, sales, product, and technical services colleagues.

• Ensure prompt communication with customers and internally, including updates on progress, risks, decisions, and commitments.

• Oversee assigned tasks across various customer projects and address concerns related to capacity, scheduling, scope, and dependencies.

• Generate and maintain implementation notes, test evidence, configuration records, and technical documentation for customers.

• Offer feedback and reusable documentation to enhance delivery practices and improve the customer experience.

• Strive to meet Professional Services goals, including delivered hours, realization, and utilization standards.

⛳️ Requirements

• Over 3 years of experience in technical consulting, software implementation, integration development, technical support, or a related area.

• Foundational understanding of software integrations, data exchange, and troubleshooting techniques.

• Practical knowledge of REST APIs, encompassing requests, responses, authentication concepts, and the ability to interpret common errors.

• Proficient in configuring, testing, and supporting integration workflows using established patterns and tools.

• Capable of gathering and clarifying technical requirements and documenting work effectively.

• Experience in resolving technical issues in a customer-facing or service delivery setting.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Familiarity with Workato or another Integration Platform as a Service (iPaaS) solution.

• Experience with REST APIs and/or creating or supporting third-party software integrations.

• May necessitate special security access and additional identity verification in line with FedRAMP compliance requirements.

🏝️ Benefits

• Employee equity.

• Discretionary bonus compensation.

• Eligibility to participate in Unanet's employee benefits plans and programs.