Technical Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in all technical facets of delivering intricate customer solutions on the ServiceNow platform, offering clients guidance on best practices to ensure lasting value and improved experiences.

• Contribute to multiple Agile projects, employing the Astrica methodology and tools to boost project efficiency and quality.

• Define technical and design strategies, lead scrums, and provide guidance to technical consulting resources regarding development and configuration tasks.

• Estimate time and effort for technical resources while proactively updating the Engagement Manager on progress and anticipated changes.

• Take ownership of technical quality on customer projects, participate in code reviews, and manage Go-Live planning initiatives.

• Assist in discovery workshops and work closely with Business Process Consultants to clarify customer requirements.

• Engage in internal knowledge sharing, coaching, and collaborative initiatives.

⛳️ Requirements

• Over 5 years of experience with the ServiceNow platform, possessing a thorough understanding of the product suite.

• More than 5 years of relevant client-facing consulting experience, ideally with ServiceNow.

• Proven experience with the Agile methodology, including leading sprint planning sessions, reviewing stories against business requirements, breaking down epics, and logically sequencing development tasks in a virtual setting.

• Experience in assigning estimates for units of work (such as stories, defects, documentation, etc.) and mentoring resources on technical development and configuration related to defined user stories.

• Capability to lead client-facing workshops and meetings, as well as conduct calls with customers independently or to support business process and requirements gathering activities.

• Experience in supervising and reviewing code migrations across instances, along with providing feedback to technical resources on strategies for addressing assigned defects.

• A strong enthusiasm for advising and guiding customers on maximizing product utilization and a commitment to learning about the latest product features.

• A composed, adaptable, and driven approach to both client engagements and internal team efforts.

• A passion for working in a dynamic, collaborative, and flexible environment with intelligent and enjoyable colleagues.

🏝️ Benefits

• Competitive compensation that reflects your skills and certifications.

• Performance bonuses and annual reviews that acknowledge your growth.

• Unlimited vacation and flexible time off, because work-life balance matters.

• Comprehensive health, dental, vision, and 401(k) benefits.

• Support for career development and learning incentives to keep your skills sharp.