Technical Client Engagement Director

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with leaders in the Practice area and business development to establish a long-term trusted advisor role within the TELUS ecosystem.

• Responsible for working alongside other TELUS Digital leadership to identify strategic priorities that facilitate customer business transformation.

• Drive teams to deliver innovative perspectives, groundbreaking ideas, and new paradigms that can be utilized to expand accounts.

• Initiate, influence, and lead organizational changes and business transformations.

• Introduce industry best practices from various clients in engineering, emerging technologies, and user experience.

• Direct and define account strategy.

• Accountable for developing proposals and clearly articulating staffing requirements across managed accounts.

• Manage procurement relationships to enhance efficiencies and optimize existing processes to reduce overhead costs.

• Cultivate and maintain strong, enduring relationships with TELUS.

• Build relationships while considering the needs of multiple stakeholders to influence decisions that yield advantageous business outcomes.

• Monitor revenue, oversee delivery in collaboration with delivery leads, and pinpoint win/win commercial constructs.

• Act as an advisor to key client stakeholders and industry leaders.

• Identify new market opportunities and establish priorities and solutions that enable TELUS Digital to capitalize on those opportunities.

• Proactively recognize shifts in the technological landscape that allow the business to enhance value in revenue streams, client offerings, or operational efficiency.

• Provide cross-functional people management to consultants and/or client managers, offering career coaching and guidance.

• Deliver real-time feedback, coaching, and mentoring to staff at all organizational levels, driving them toward excellence.

• Build high-performing teams by integrating diverse skills and personalities while fostering a shared purpose.

⛳️ Requirements

• Over 5 years of experience in shaping strategy and leading high-performing teams in a top-tier management consultancy, managing client relationships.

• Comprehensive expertise in end-to-end digital transformation, from technology advisory and complex program delivery to productization and go-to-market execution, gained through multi-year engagements with Fortune 500 clients or leading health-tech innovators.

• Extensive knowledge of enterprise software engineering and enterprise platforms, with the ability to discuss modern architectures, cloud-native services, and scalability patterns with technical leaders.

• Boardroom presence and C-suite trust, with a proven track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases.

• Proven operational expertise with hands-on experience in deploying agile and scaled-agile methodologies, managing global talent pools, and achieving margin targets in dynamic environments.

• Authority in customer experience with deep knowledge in service-design thinking, omnichannel journeys, and data-driven personalization techniques that enhance NPS and lifetime value.

• Skilled in change and risk management, capable of steering large-scale organizational change while ensuring quality, compliance, and patient privacy are maintained.

• Clear and influential communicator, adept at simplifying complex topics, rallying cross-functional teams, and inspiring confidence at all levels.

• Bachelor’s degree required; MBA, Master’s in Computer Science (MSC or MSCS), or an equivalent graduate degree is highly preferred.

🏝️ Benefits

• Equity offerings available.

• Bonus opportunities provided.

• 25% performance bonus available.