Member Services Director – Vendor Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of clients by delivering operational, administrative, and call-based support.

• Develop and implement plans for sales and service activities.

• Handle member life-cycle responsibilities, which include scheduling and facilitating calls.

• Take charge of all account management discussions with secondary stakeholders.

• Ensure members maximize their membership benefits by providing exceptional service to encourage renewals and future sales.

• Proactively enhance product knowledge.

⛳️ Requirements

• Bachelor's degree.

• Over 3 years of experience in Account Management, demonstrating a successful track record.

• Background in the IT Research and Advisory sector.

• Experience collaborating within a team is considered an asset.

• Bilingual skills in French, Spanish, German, or Swiss German are preferred to cater to our diverse global clientele.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Generous time-off policy, featuring summer hours and a winter holiday break.

• Financial support for training, courses, and ongoing professional development.

• Employee scholarship program and awards for long service (including travel incentives).

• “Buy a Book” learning program and regular team social events—including our famous Company Fun Day!