Technical Channels Specialist, TikTok Shops

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee the operations of creator sampling by monitoring COGS and shipping expenses for complimentary and refundable creator samples.

• Manage the creator community, which includes onboarding top GMV creators into chat groups, disseminating live sale discount communications, overseeing creator inboxes, and nurturing creator relationships.

• Foster creator engagement and communication through announcements regarding sampling, responding to creator inquiries, and aiding front-end TikTok interaction with partner creator content.

• Conduct weekly reporting and tracking, which encompasses KPI trackers for data points lacking API integrations or automation.

• Assist in growth initiatives by incorporating new products into the trending search tool and developing/tracking weekly customer outreach campaigns.

⛳️ Requirements

• Experience in Customer Service, Project Management, Account Management, Agency, or a related field with a demonstrated history of sound decision-making.

• Exceptional communication skills, proficiency in English, and ability to collaborate effectively across functions.

• Comfortable with data organization and proficient in using marketplace portals.

• Eagerness to learn new software and a commitment to developing new skills.

• Proficient in Microsoft Office Suite and Excel.

• 2-3 years of experience in a relevant industry (preferred).

• Familiarity with TikTok Shops as either a seller or creator (preferred).

• Background in listing creation, uploads, and troubleshooting (preferred).

🏝️ Benefits

• This is a remote position, requiring candidates to have a suitable work-from-home setup.

• Desktop/Laptop system requirements.

• A strong and stable internet connection is essential.

• PC headset required.

• A high-definition (HD) external or integrated webcam with a minimum resolution of 720p.