Technical Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with project leadership and stakeholders to assess new initiatives, evaluate business impact, and aid in effort estimation.

• Work alongside Scrum teams to create precise user stories, use cases, acceptance criteria, and process flows.

• Liaise closely with Product Owners and Product Managers to enhance and uphold backlog items that are in line with strategic goals and business priorities.

• Generate comprehensive artifacts, including process diagrams, flowcharts, interaction diagrams, and functional specifications to effectively document scope and requirements.

• Collaborate with the Training team to recognize and address training needs for system releases, inclusive of “train-the-trainer” requirements and supporting materials.

• Evaluate end-to-end travel workflows, covering aspects such as prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds.

• Identify process gaps, inefficiencies, and potential for automation or optimization across customer-facing and internal operations.

• Create and sustain high-quality documentation, encompassing requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries.

• Ensure that requirements consider scalability, security, quality, performance, and usability factors.

• Build and maintain a robust understanding of the technical ecosystem, including front-end experiences, back-end services, core APIs, and data flows.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Computer Science, Marketing, Engineering, or a related field.

• 3+ years of experience as a Business Analyst supporting complex digital products or systems; experience in travel or hospitality is preferred.

• Strong analytical and problem-solving abilities with the capacity to manage multiple priorities at once.

• Excellent written and verbal communication skills, demonstrating the ability to collaborate effectively with executives, Product Managers, Product Owners, and subject-matter experts.

• Working knowledge of web development concepts, SDLC, Agile methodologies, and tools like Jira, Scrumwise, or equivalent.

• Familiarity with SQL, APIs, and system integrations is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Company-paid life and disability insurance.

• 401(k) with discretionary company match.

• Paid time off and holidays.

• Travel discounts and employee perks.

• Employee Assistance Program (EAP).

• Professional development and learning opportunities.