Technical Billing Lead

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as a senior technical contributor and subject matter expert in Billing within the Global Billing team.

• Take ownership of resolving highly intricate, non-standard, or high-risk Billing scenarios across various products, entities, and Billing models.

• Translate complex commercial agreements into suitable Billing treatments.

• Investigate discrepancies across systems to identify root causes and resolutions.

• Serve as a senior technical escalation point for issues lacking established procedures.

• Collaborate with Salesforce Billing/CPQ, NetSuite, and other acquired or third-party Billing/ERP platforms.

• Analyze Billing data to uncover discrepancies, control gaps, and systemic issues.

• Partner with Business Systems and Operations on requirements gathering, testing, and process enhancements.

• Assist in acquisition and integration activities related to Billing discovery, migration design, testing, and reconciliation.

• Validate Billing outcomes post-migration and support the transition to steady-state operations.

• Standardize, simplify, automate, or eliminate Billing processes, contributing to the Global Billing operating model.

• Develop and maintain process documentation and controls.

• Cross-train team members and mentor Analysts, Specialists, and Senior Specialists.

• Lead technical Billing workstreams and influence senior stakeholders without formal authority over people management.

⛳️ Requirements

• Generally, 6+ years of experience in Billing, Revenue Operations, Finance Operations, or a related field.

• Proven experience managing complex or non-standard Billing environments.

• Strong knowledge of end-to-end Order-to-Cash processes and their downstream financial implications.

• Experience working with various Billing, CRM, and ERP systems.

• Familiarity with Salesforce Billing/CPQ and NetSuite is advantageous.

• Experience in supporting system implementations, migrations, acquisitions, or integrations is highly preferred.

• Advanced analytical and reconciliation skills.

• Strong proficiency in Excel and data analysis.

• Demonstrated skills in root-cause analysis and structured problem-solving.

• Solid understanding of Billing controls, contract interpretation, and financial process dependencies.

• Ability to clearly communicate complex technical issues to operational and senior stakeholders.

• Proven adaptability and effectiveness during organizational or systems changes.

• Must be a resident of Mexico.

🏝️ Benefits

• A diverse and inclusive work culture.

• Opportunities for learning and professional development.

• Commitment to equal-opportunity employment.