Billing Manager

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Ensure that all client billing activities are executed promptly and accurately.

• Administer quarterly and monthly fees for investment management, financial planning, and consulting services using the RIA platform and affiliated advisors.

• Guarantee the timely and precise setup and termination of client billing.

• Manage billing terminations and compute final fees and refunds.

• Engage daily with advisors and operations personnel to address and troubleshoot inquiries or direct them to the appropriate teams.

• Reconcile billing information across various systems and custodians, identifying and resolving discrepancies.

• Work collaboratively with Operations, Technology, Finance, and Compliance teams to enhance process efficiencies.

• Advocate for both advisors and clients by collaborating with different departments to deliver outstanding client service.

• Cultivate a comprehensive understanding of departmental policies, procedures, and responsibilities.

• Coordinate with custodians and technology partners to resolve billing exceptions and manage assigned tasks/projects.

• Report on and audit billing processes, promptly escalating issues as necessary.

• Serve as a liaison with the investment team concerning client operational issues.

• Collaborate with compliance for auditing or reporting requirements.

• Revise billing processes and procedures for both existing and new workflows.

• Oversee fee billing exceptions and rectify any billing anomalies.

• Prepare training materials for billing and conduct training sessions.

⛳️ Requirements

• Direct experience in Operations and Billing for an RIA.

• Over 5 years of experience in the financial services sector.

• 2-3 years of focused experience in Advisory Billing.

• Bachelor's degree in Business, Finance, or Accounting.

• Familiarity with securities and investment advisory technology applications, preferably Orion and Salesforce.

• Experience working with custodians, ideally Schwab and Fidelity.

• Understanding of SEC, FINRA, and state investment advisory regulations.

• Strong quantitative and analytical capabilities.

• Proficient in designing and manipulating complex Excel spreadsheets to create meaningful reports.

• Excellent client service skills.

• Outstanding organizational and time management abilities.

• Friendly, approachable demeanor with a positive attitude and a solution-focused mindset.

• Proven capacity to thrive in a challenging and dynamic environment to meet client demands.

• Ability to work independently as well as collaboratively within a team, showcasing superior problem-solving, time, and project management skills.

• Skilled in managing and executing complex processes with attention to detail while adhering to deadlines.

• Strong listening skills and the ability to communicate professionally (in writing, via video calls, telephone, and in person).

• Proficient in managing multiple priorities and projects, effectively prioritizing, triaging, and resolving conflicts.

• Creative problem solver with the foresight to anticipate needs and actively contribute to a culture of excellence.

• Proficient in Microsoft Office suite, including MS Word, PowerPoint, and Excel, with expertise in data analysis features such as pivot tables, VLOOKUP, etc.

• Eagerness to learn new processes and a willingness to challenge the status quo in pursuit of improvement.

🏝️ Benefits

• Medical Insurance

• Dental/Vision Insurance

• Life & Personal Accident Insurance

• Short-term Disability Insurance

• Long-term Disability Insurance

• Flexible Spending Account (FSA), Health Savings Account (HSA), or Dependent Care FSA

• 401(k) Plan with company matching

• Paid Time Off (PTO) and paid holidays