Technical Architect – Director

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as a Subject Matter Expert for Data 360 both internally and for clients.

• Serve as a strategic consultant, assisting clients in unlocking data from various enterprise systems.

• Support clients in meeting or surpassing their goals and metrics while sharing Data 360 best practices.

• Achieve high client satisfaction ratings by ensuring value is delivered with each interaction.

• Simultaneously manage multiple strategic clients to meet or exceed utilization targets.

• Establish a reputation as a trusted advisor within the client base and the Data 360 community.

• Work alongside the Go-to-Market team to promote services growth and expand accounts.

• Keep up-to-date with the evolving product roadmap and the broader data platform landscape through continuous education.

• Provide complex technical solutions that align with customer business and technical needs.

• Assess potential solution options and educate clients and partners accordingly.

• Identify and proactively manage risks, ensuring issues are resolved completely.

• Analyze and shape the technical landscapes of clients.

• Collaborate with account and delivery leadership to identify and cultivate customer-success-aligned business opportunities.

• Contribute to Data 360 talent development through knowledge sharing, reusable assets, best practices, and cross-functional teamwork.

• Lead discussions on implementation methodologies, architectural roadmaps, enterprise transformation strategies, and executive requirements.

⛳️ Requirements

• Experience with Salesforce Data 360 or equivalent Customer Data Platform experience, such as Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, or Treasure Data.

• Relevant Salesforce experience in Sales & Service Cloud and Marketing Cloud.

• Salesforce certifications are advantageous, including Data 360 Consultant, AI Specialist, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, and Sales Cloud Consultant.

• Preferred experience with data warehousing, including Snowflake, Databricks, Redshift, BigQuery, SQL Server, or marketing databases.

• Proficient in data management, data transformation, and ETL, preferably using cloud-based tools or infrastructure.

• Data Architect skills such as data profiling, data quality analysis, MDMs, and fuzzy matching conventions are a plus.

• Capacity to communicate complex business and technical ideas using visualization and modeling tools.

• Skill in conceptualizing and creating advanced diagrams and documentation.

• Strong ability to quickly and thoroughly learn new technologies.

• Expertise in data integration, subscriber management, and identity resolution.

• Familiarity with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, is a plus.

• Ability to influence groups, facilitate solutions, lead discussions, and conduct executive-level requirement gathering and solution presentations.

• Knowledge of Data Governance and Data Privacy concepts and regulations is a plus.

• BA/BS degree or foreign equivalent required.

• Willingness to travel as necessary, expected to be less than 50%.

• Ability to work independently and demonstrate self-initiative.

• Excellent communication, presentation, collaboration, leadership, adaptability, and customer-success orientation.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available.

• Equity may be available.

• AI agents to enhance impact and support professional effectiveness.

• Reasonable accommodation during the application or recruitment process.