Technical Applications Specialist – East Region

This is a fully remote position, open to applicants in New Jersey, +4 more states.

📋 Description

• Serve as the primary point of contact for ADD customers and field personnel regarding complex instruments, with an emphasis on onsite integration, assay training, and troubleshooting.

• Address instrument and reagent challenges both onsite and remotely, while documenting information in the complaint handling system.

• Lead intricate integrations of instruments and reagents at customer locations in collaboration with project managers.

• Conduct initial interviews, evaluate customer needs, and manage expectations effectively.

• Plan and supervise the integration processes thoroughly.

• Provide onsite operational training to customers to enhance their capabilities.

• Oversee integration timelines and carry out exit interviews to present results and ensure customer agreement.

• Offer technical support both onsite and remotely for hardware, software, and reagent-related issues.

• Diagnose performance issues to enhance customer self-sufficiency.

• Record complaints and resolutions in the CAPA system for accountability.

• Identify gaps in products and processes to facilitate continuous improvement.

• Act as a subject matter expert for internal teams, influencing sales, service, and support strategies.

• Provide insights on product performance and customer usability to promote design enhancements.

• Assist account management during critical situations across sales and service teams.

• Maintain technical expertise while adhering to work processes, safety protocols, and documentation standards.

• Oversee projects, time management, and customer accounts in alignment with organizational priorities and sales goals.

• Operate independently with considerable discretion and collaborate effectively across teams and functions.

• Enhance CAPA effectiveness through precise documentation and resolution of customer issues.

• Maintain integrity and transparency in interactions with customers and internal stakeholders.

⛳️ Requirements

• Bachelor’s degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology, or another related Health Science field.

• A minimum of two years’ experience in a clinical laboratory setting, technical call center, or with Abbott Diagnostics products.

• Residency in the East Region area is required.

• Preference for candidates residing in Massachusetts, New Jersey, New York, or West Virginia.

• Willingness to travel 90% of the time or more is essential.

• Possession of a valid driver’s license is necessary.

• Relocation assistance is not available.

• Preferred: Bachelor’s degree in Medical Technology.

• Preferred: Four years’ experience in a clinical laboratory environment, particularly in Chemistry and Immunoassay at a hospital, clinic, reference lab, or physician office laboratory.

🏝️ Benefits

• Opportunities for career development with a global company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Exceptional retirement savings plan with substantial employer contributions.

• Tuition reimbursement available for further education.

• Freedom 2 Save program for student debt assistance.

• FreeU educational benefit towards obtaining a bachelor’s degree.

• Equal Opportunity Employer dedicated to fostering employee diversity.