Technical Application Specialist, Amino Assay, Clinical Chemistry

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Provide assistance to ADD customers and field personnel for complex instruments.

• Conduct onsite integration and training for instruments and assays.

• Troubleshoot and resolve issues related to instruments and reagents either onsite or via phone.

• Document complaints and relevant information within the complaint handling system.

• Frequently interact with customers both onsite and remotely.

• Participate in customer touchpoint teams focused on account management and customer satisfaction.

• Make decisions regarding reagent utilization and product replacement that impact the US annual supply budget.

• Carry out customer entrance interviews to assess needs and confirm expectations.

• Assist customers in meeting regulatory and validation requirements.

• Tailor onsite training sessions to align with customer needs.

• Oversee integration processes to meet customer expectations and timelines.

• Conduct exit interviews, present integration outcomes, and ensure customer satisfaction.

• Investigate issues, diagnose root causes, eliminate alternatives, propose solutions, and document findings.

• Maintain technical proficiency on assigned instruments, tools, and processes.

• Adhere to TAS protocols for integrations, complaint handling, time tracking, activity reporting, and TOR documentation.

⛳️ Requirements

• Bachelor's degree in medical technology or clinical laboratory science.

• 3 to 5 years of relevant experience in a laboratory setting, field service, technical support call center, or with Abbott Diagnostics products, assays, or instruments.

• Must currently reside in the San Francisco Bay area or Salt Lake City, Utah area.

• Easy access to a major metropolitan airport.

• Willingness to travel up to 90% of the time.

• Capability to support regulatory and validation requirements.

• Competence in troubleshooting instrument and reagent issues.

• Ability to adhere to established TAS work processes and documentation standards.

🏝️ Benefits

• Opportunities for career development with an international company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Outstanding retirement savings plan with significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt assistance.

• FreeU educational benefit towards obtaining a bachelor's degree.

• A wide range of diverse career opportunities.

• Comprehensive health and wellness benefits.