Technical and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Manage the most intricate issues escalated by users and support teams.

• Investigate bugs, discrepancies, and accounting or functional challenges.

• Reproduce issues and pinpoint their root causes.

• Categorize incidents and facilitate their resolution with the appropriate teams.

• Collaborate with developers and the Product team to deliver clear, actionable analyses.

• Utilize investigation tools, including logs and basic SQL.

• Document solutions and contribute to the ongoing enhancement of the product and processes.

• Share knowledge and expertise with support teams.

⛳️ Requirements

• Strong accounting background and an understanding of the challenges faced by accounting firms and businesses.

• Experience in managing complex issues that require analysis and coordination.

• Proficient with technical tools and troubleshooting technical problems.

• Excellent communication skills with both business and technical stakeholders.

• Professional proficiency in English, both written and spoken.

• Detail-oriented, self-sufficient, and inquisitive.

• Knowledge of SQL is advantageous, though not mandatory.

• Legally authorized to work in France.

• Ability to communicate effectively in English.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid leave.

• The chance to enhance your English skills with Busuu.

• A monthly allowance to assist with working from home or in a coworking space.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac for your work needs.

• Tech Days every quarter for remote Pennylaners.

• An annual company retreat.

• An inclusive, supportive work environment that fosters personal and professional development.