Technical and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Address the most intricate issues that have been escalated by users and support teams.

• Examine bugs, irregularities, and any accounting or functional challenges.

• Reproduce issues and determine their root causes.

• Assess incidents and coordinate their resolution with the appropriate teams.

• Collaborate with developers and product teams to deliver concise, actionable analyses.

• Utilize investigation tools, including logs and basic SQL.

• Document solutions and contribute to the ongoing enhancement of the product and processes.

• Share knowledge and expertise with support teams.

• Work together with users, support teams, developers, and product teams.

⛳️ Requirements

• Extensive accounting experience and a comprehensive understanding of the challenges encountered by accounting firms and businesses.

• Proven experience in managing complex issues that necessitate analysis and coordination.

• Proficient in working with technical tools and troubleshooting technical problems.

• Capability to communicate effectively with both business and technical stakeholders.

• Professional proficiency in both written and spoken English.

• Detail-oriented, self-sufficient, and inquisitive.

• Familiarity with SQL is advantageous but not mandatory.

• Must be eligible to work in France; Pennylane does not currently provide visa sponsorship.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• A monthly budget to facilitate working from home or from a coworking space.

• A BSPCE grant.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac computer.

• Tech Days every three months for remote Pennylaners.

• Annual company retreat.

• An inclusive and supportive work environment that fosters personal and professional growth.