Technical and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Address the most intricate issues escalated by users and Support teams.

• Examine bugs, discrepancies, and accounting or functional challenges.

• Replicate issues and determine their underlying causes.

• Categorize incidents and facilitate their resolution with the appropriate teams.

• Collaborate with developers and the Product team to deliver clear, actionable insights.

• Utilize investigation tools, such as logs and basic SQL.

• Record solutions and contribute to the ongoing enhancement of the product and processes.

• Share knowledge with Support teams.

⛳️ Requirements

• Strong background in accounting.

• Awareness of the challenges encountered by accounting firms and businesses.

• Experience in managing complex issues that require analysis and coordination.

• Proficient in using technical tools and troubleshooting technical problems.

• Ability to communicate effectively with both business and technical stakeholders.

• Professional proficiency in both written and spoken English.

• A rigorous, self-motivated, and inquisitive mindset.

• Knowledge of SQL is advantageous but not mandatory.

• Legally eligible to work in France; visa sponsorship is not currently offered.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly allowance to support remote work or coworking space expenses.

• Stock options (BSPCE).

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, including quarterly Tech Days and an annual company retreat.

• An inclusive and supportive work culture that promotes personal and professional development.