Technical Analyst, CMDB – ITSM

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Maintain the assigned application systems and their related software to ensure they are fully operational and integrated within the Northwestern Medicine IT environment.

• Oversee, assess, and strategize system upgrades to guarantee functionality and stability.

• Offer guidance and support for computing platforms and systems integration.

• Align end-user requests with software capabilities.

• Evaluate system performance and capacity, recommending enhancements as necessary.

• Coordinate issue identification and resolution with vendors and manufacturers across distributed IT systems.

• Address customer needs and ensure issues are followed through to resolution.

• Assist technical teams and customers with project and support activities.

• Engage in project planning, design, development, testing, and implementation of application software code.

• Analyze business requirements, suggest system modifications, draft technical specifications, and implement systems and changes.

• Provide assistance in identifying and adopting best-practice standards.

• Mentor Associate Analysts and other members of the application team.

• Contribute to the IS Knowledge Repository.

• Participate in on-call support to maintain system availability and performance.

⛳️ Requirements

• Minimum of 3 years of technical experience.

• Strong verbal and written communication skills.

• Bachelor's degree in a relevant field is preferred, or equivalent experience.

• At least 3 years of experience in the core discipline within the healthcare industry is preferred.

• Willingness to participate in on-call support.

• Successful completion of a criminal-history background check for new hires and, occasionally, for internal transfers.

• Adherence to relevant policies, procedures, and regulatory and accreditation standards.

🏝️ Benefits

• Competitive benefits package.

• Tuition reimbursement program.

• Loan forgiveness options.

• 401(k) matching contributions.

• Lifecycle benefits.

• Resources to support physical, emotional, and financial well-being.

• Protection against unexpected life events.