Customer Success Associate – Technical Support Level 1, 2

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Assist customers in achieving success by supporting front-line processes and transforming customer content into tailored glossaries.

• Oversee the ticketing and customer resolution process.

• Manage the emergency phone line.

• Prepare and process customer materials utilizing Wordly's glossary development tools.

• Request and receive program materials from customers.

• Organize materials for processing.

• Process materials through glossary development tools.

• Review and validate processed glossaries using both human and machine testing.

• Provide technical and consultative support to customers.

• Advise customers on best practices for using Wordly.

• Support the Customer Success Team with workflows and data for precise tracking and reporting.

• Triage incoming support requests.

• Utilize internal and public knowledge bases to deliver timely and accurate responses.

• Aid the Sales team with data requests.

⛳️ Requirements

• Recent graduate eager to begin a career in AI and the technology sector.

• Experienced in working with data from diverse sources.

• Strong comprehension of databases and handling large volumes of data.

• Proficient researcher.

• Self-motivated with a proactive approach.

• Exceptional attention to detail.

• Strong proficiency in English, both written and verbal.

• Proficiency in additional languages is a plus.

• Availability aligned with GMT working hours.

• High levels of enthusiasm, curiosity, commitment, and professionalism.

🏝️ Benefits

• Remote work options and an excellent work-life balance.

• Flexibility to work from anywhere in the US, Canada, or the UK.

• Office space available in Los Altos, California for San Francisco Bay Area residents who wish to utilize it.