Technical Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the escalation point for intricate and urgent support requests.

• Evaluate the impact and severity of escalated issues to determine the suitable resolution approach.

• Conduct thorough technical assessments covering application functionality, batch processing, database operations, integration services, user access, system performance, reporting, and API services.

• Diagnose complex batch processing failures, adjust job parameters, explore job dependencies, and apply temporary workarounds.

• Represent the technical side in S0/S1 incident responses.

• Share technical insights and incident details, evaluate operational impact, suggest and confirm workarounds, and escalate issues when code-level or architectural intervention is necessary.

• Record escalated issues and their resolutions.

• Aid in technical documentation and contribute to updates of the knowledge base and development of runbooks.

• Assess and communicate the effects of software releases on primary service areas.

• Engage in change planning and implementation reviews with the relevant technical teams.

• Undertake projects and additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree.

• Over 3 years of experience in application or technical support for enterprise software systems.

• Proficient in SQL (query writing/execution).

• Familiarity with integration architecture and API troubleshooting.

• Advanced experience in batch processing, database operations, incident management, and participation in root cause analysis.

• Skills in SQL query writing.

• Knowledge of API connectivity.

• Understanding of system architecture and data integrity analysis.

• Knowledge of security protocols and compliance requirements.

• Extensive expertise in Federal, State, and local payroll tax processes.

• More than 4 years of relevant payroll tax experience.

• Experience with Workday or similar ERP/HCM platforms is preferred.

• Salesforce experience or certification is preferred.

• Proficiency in Azure DevOps is preferred.

• Experience in supporting BPaaS or managed services operations environments is a plus.

• Familiarity with DevOps tools or performance monitoring platforms is a plus.

🏝️ Benefits

• Values-driven culture.

• Opportunities for upward mobility.

• Professional development opportunities available.

• Chances to learn and exchange ideas.

• Encouragement of creative collaboration.