Center of Excellence Advisor

This is a fully remote position, open to applicants in Ireland, +7 more countries.

📋 Description

• Serve as a customer-facing advisor, effectively communicating the value of Kinaxis and Maestro while acting as a supply chain planning subject matter expert throughout the customer journey.

• Lead the investigation of intricate planning behaviors by analyzing data, configurations, and algorithms; identify root causes and facilitate swift resolutions in collaboration with cross-functional teams.

• Offer both functional and technical guidance during the solution design and development phases, ensuring teams utilize Maestro capabilities efficiently and deliver scalable, maintainable implementations.

• Define, document, and present best practices for Maestro, including authoring standards, data modeling, integration, and performance considerations, to customers, partners, and internal teams.

• Promote continuous value and adoption by aligning with business objectives and suggesting tactical and strategic enhancements to processes, data, and configurations.

• Collaborate with the Product team to convert customer challenges into clearly defined use cases and ensure that new features and best practices meet market demands.

• Provide advice and support for Maestro integrations and data, including troubleshooting data quality and impacts on end-to-end processes.

• Work closely with the Product, Sales, Professional Services, and Support teams to ensure customer success.

• Advocate for the Center of Excellence perspective on Kinaxis best practices and provide guidance accordingly.

⛳️ Requirements

• A Bachelor’s degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology, or a related field.

• 7-10 years of applicable experience in supply chain planning and/or business software consulting, including customer-facing advisory or consulting roles.

• Over 4 years of hands-on experience with Kinaxis Maestro (solution development/authoring, configuration, integrations/data flows, and troubleshooting).

• Strong comprehension of one or more planning processes (e.g., S&OP, demand planning, supply planning, production planning, inventory management).

• Proven analytical problem-solving capabilities—able to synthesize complex information, identify root causes, and guide stakeholders toward optimal decisions.

• Exceptional communication, facilitation, and presentation skills; comfortable influencing various stakeholders across Product, Sales, Professional Services, Support, partners, and customers.

• Capability to manage multiple priorities in a fast-paced environment while ensuring a high level of customer satisfaction.

• Willingness to travel 25–40% of the time.

• Maestro certifications and/or demonstrated experience with ERP systems (preferred).

• Familiarity with data and integration tooling (preferred).

• Experience in developing customer enablement materials and delivering training (preferred).

🏝️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).

• Flexible work options.

• Programs for physical and mental well-being.

• Regularly scheduled virtual fitness classes.

• Mentorship programs, training, and career development opportunities.

• Recognition programs and referral rewards.

• Hackathons.