Technical Advisor

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the primary technical point of contact and accountable owner for designated enterprise accounts.

• Maintain oversight and ownership regarding technical issues, escalations, and challenges related to platform usage.

• Work collaboratively with Support, Product, and RCD teams to address critical incidents and manage escalations effectively.

• Ensure compliance with SLAs for all technical cases.

• Proactively monitor system performance and health.

• Identify potential risks, inefficiencies, and bottlenecks while providing actionable recommendations for mitigation.

• Counsel customers on platform best practices, feature enablement, system architecture, and performance enhancements.

• Offer recommendations that align with the customers’ business objectives.

• Engage in Quarterly Business Reviews (QBRs) and strategic assessments.

• Relay customer feedback to internal teams, influencing roadmap decisions through structured insights from customers.

⛳️ Requirements

• Over 4 years of experience in enterprise technical support, professional services, or roles such as TAM/TA, ideally within a B2B SaaS environment.

• Familiarity with the Creatio platform or comparable low-code/no-code solutions, CRM systems, or SaaS platforms is advantageous.

• Practical experience with APIs, integrations, SQL, IIS server, Redis server, SQL server, and performance optimization.

• Proficient with monitoring tools like Grafana and Zabbix.

• Experience in managing technical relationships with enterprise clients.

• Capability to conduct technical workshops, convey complex concepts clearly, and influence results.

• Advanced proficiency in English.

• Comprehensive understanding of platform architecture, system capabilities, deployment models, and integrations within CRM or enterprise SaaS settings.

• Strong analytical and technical problem-solving skills.

• Ability to proactively identify trends and avert escalations through monitoring tools, AI alerts, and system logs.

• Proficient in simplifying complex technical subjects for non-technical stakeholders and managing relationships with executives.

• Experience collaborating with support, customer success, and product teams.

• Knowledge of DevOps, CI/CD pipelines, and self-service enablement practices.

• A proactive, customer-centric mindset with a strong culture of ownership.

🏝️ Benefits

• Clear pathways for career advancement.

• Opportunities for mentorship.

• Access to ongoing learning resources.

• Flexible work arrangements.

• Initiatives that support schedule management, productivity, and overall personal and professional well-being.

• Recognition of individual achievements.

• An opportunity to make contributions from day one.

• An innovative culture that embraces new ideas, modern technologies, and bold thinking.

• Competitive compensation and benefits that support employees and their families.

• A rewards package that acknowledges contributions and commitment.