Technical Account Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Establish and nurture robust relationships with clients while conducting quarterly account reviews.

• Actively recommend innovative designs and functionalities utilizing Buildfire AI tools to enhance client engagement and growth.

• Leverage Buildfire AI tools for prototyping, designing, and delivering features tailored to client needs.

• Showcase AI-driven solutions during client meetings.

• Assist in managing project plans, timelines, and key milestones.

• Ensure effective communication among engineering, product, and QA teams.

• Take ownership of smaller initiatives, including client change requests, sub-projects, and patch releases from the initial scoping phase through to delivery.

• Identify and monitor any blockers, providing progress updates to leadership.

• Keep status dashboards, meeting notes, and action logs organized in Jira or Confluence.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• 1 to 3 years of experience in account management, project coordination, technical support, or a comparable role.

• Practical experience with AI tools, prompt engineering, vibe coding platforms, and no-code/low-code solutions for prototype and feature development.

• Strong understanding of software operations, including APIs, integrations, and databases.

• Capability to translate client requirements into technical specifications, assess AI-generated solutions, and communicate effectively with engineers.

• Familiarity with Agile/Scrum or Waterfall methodologies.

• Exceptional written and verbal communication skills in English, with strong organizational abilities and the capacity to manage multiple priorities.

• Experience with mobile app platforms or SaaS products is preferred as an added advantage.

• Knowledge of CRM tools like HubSpot is preferred as a nice-to-have.

• Background in customer success or client-facing positions is preferred as a nice-to-have.

🏝️ Benefits

• Opportunities for career advancement in a rapidly evolving, AI-driven technology firm.

• Direct mentorship from seasoned leaders in account and project management.

• Engaging hands-on experience with real clients from the very first day.