Technical Account Manager – Openshift

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Cultivate relationships with essential business and IT stakeholders, becoming well-versed in customer implementations.

• Conduct technical assessments and proactively detect and avert potential issues.

• Provide counsel to customers regarding technological changes, possible service interruptions, and strategies for mitigation.

• Offer insights on both current and upcoming Red Hat products.

• Resolve technical challenges and escalate matters with both Red Hat and customer teams as necessary.

• Analyze and deliver periodic operational performance reviews to customer leadership.

• Oversee customer use cases and ensure comprehensive case documentation is maintained.

• Develop customer engagement strategies and update documentation for customer environments.

• Provide attentive, relationship-focused support while enhancing customer connections.

• Establish customer trust and advocate for their needs within Red Hat.

• Share expertise and best practices internally; participate in projects and initiatives, and mentor in specified technical or process areas.

• Collaborate with Engineering, Product Management, and Technical Support teams to troubleshoot, test, and resolve issues.

• Travel as needed to meet with customers and attend regional events.

• Acquire knowledge of technologies such as container orchestration, container registries, container build strategies, and microservices on container platforms.

• Stay aligned with Red Hat's cloud technologies strategy.

• Develop solution patterns in collaboration with product engineering teams to enhance platform adoption.

• Engage field teams, customers, and partners to promote successful outcomes in cloud technologies.

• Articulate how Red Hat cloud solutions and the roadmap align with customer use cases.

⛳️ Requirements

• A minimum of 5 years of experience in support, development, engineering, or quality assurance roles.

• Proficiency in enterprise cloud solutions, including OpenShift, containers, Kubernetes, Red Hat CloudForms, and Ansible Automation Platform.

• Capability to manage and enhance existing enterprise customer relationships through proactive, relationship-focused support.

• Exceptional verbal and written communication skills; adept at conveying complex information clearly and succinctly.

• Solid understanding of enterprise architecture and strategic business drivers.

• Ability to handle multiple issues and projects with meticulous attention to detail.

• Direct experience with a range of hardware vendors.

• Background in system management, cloud, or server virtualization is advantageous.

• A bachelor's degree in a technology-related field is preferred.

• Red Hat Certified Engineer (RHCE) certification is a plus.

• Previous experience in technical leadership or mentorship is beneficial.

• Experience with training and presentation delivery is an asset.

• Proficiency in verbal and written communication skills in French is a plus.

🏝️ Benefits

• Flexible work environments, ranging from in-office to office-flex and fully remote, based on role requirements.

• Reasonable accommodations available for job applicants with disabilities.