Technical Account Manager – Post Sales, SME

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee relationships with Small and Medium Enterprise clients.

• Ensure a high level of customer satisfaction.

• Conduct quarterly renewals and upselling of the client base.

• Guarantee the effective implementation of new and upsold services.

• Maintain regular communication with existing clients and conduct technical assessments.

• Act as the primary contact for customers.

• Provide assistance for customer inquiries utilizing Support, Pre-Sales, and Management resources.

• Collect customer feedback, details, and use cases.

• Share customer insights with the internal team/Product Manager to guide product and company strategy.

• Foster annual renewal rates, upsell rates, and overall satisfaction among SME customers.

• Collaborate closely with Pre-Sales to facilitate customer closures from a technical standpoint.

• Travel occasionally to meet with clients, partners, and attend trade shows.

⛳️ Requirements

• Background in security and systems/networking.

• Fundamental understanding of IT security domains, including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT, and Audit Tools.

• 2–3 years of experience within the Software-as-a-Service (SaaS) sector, providing Network Security, IT-Auditing, and Policy Compliance solutions and applications.

• Familiarity with Federal Regulatory Compliance issues such as HIPAA, GLBA, Sarbanes-Oxley (SOX), FISMA, and SCAP is advantageous.

• Understanding of Auditing Frameworks like CIS, NIST, CobiT, ISO27001, ITIL, and NERC-CIP is a plus.

• Strong work ethic and a proactive “make it happen” mindset.

• Exceptional written and verbal communication abilities.

• Capability to work primarily over the phone.

• Willingness to travel occasionally to clients, partners, and trade shows.

🏝️ Benefits

• Comprehensive and competitive benefits package.

• Incentive compensation included in the stated On-Target Earnings (OTE).

• Potential for equity grants.

• Remote work arrangement available.

• Opportunities for occasional travel to clients, partners, and trade shows.