Senior Technical Account Manager, Microsegmentation

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Act as the primary technical resource, aiding customers in the effective configuration of the platform and development of use case strategies.

• Gather technical issues and work in partnership with services and support teams to ensure prompt resolutions.

• Create a comprehensive overview and success strategy for each customer's environment, processes, and deployment specifics.

• Serve as the internal advocate and representative for the customer, coordinating with product, support, services, and other teams.

• Uphold operational excellence and oversee key performance indicators such as Net and Gross Retention, NPS, and Customer Health.

• Engage with customers in the META region remotely, with occasional on-site travel as needed.

⛳️ Requirements

• Relevant experience in Enterprise Networking, CyberSecurity, or DevOps within a customer-facing capacity.

• Proficient understanding of networking protocols, firewalls, and cybersecurity fundamentals.

• Experience in troubleshooting and deploying both Windows and Linux environments.

• Experience in building solutions utilizing basic scripting and APIs, including Python and REST.

• Demonstrated experience in fostering productive relationships across various organizational levels, from CISO to Engineers.

• Excellent communication and presentation abilities.

• A strong passion for learning, effective business communication, and embracing new technologies.

• Possession of CISSP, CCSP, CISM, CEH, CCIE Security, or equivalent GIAC certifications (GCIA, GCIH, GCED, or GMON).

• Proficiency in both Arabic and English.

🏝️ Benefits

• Benefits that promote health, well-being, financial stability, and a fulfilling life beyond the workplace.

• FlexBase flexible work options: at home, in an office, or a combination of both.