Technical Account Manager – OpenShift

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Establish strong relationships with essential business and IT stakeholders while gaining expertise in telecommunications customers’ Red Hat product implementations and environments.

• Conduct technical reviews and share insights to proactively identify and mitigate potential issues.

• Alert customers about technology updates or possible service interruptions and provide advice on strategies to address these challenges.

• Diagnose technical problems and facilitate issue escalation between Red Hat and customer teams.

• Analyze and deliver regular operational performance reviews to customer leadership.

• Oversee customer use cases and ensure thorough case documentation is maintained.

• Develop customer engagement strategies and update documentation related to customer environments.

• Articulate how Red Hat cloud solutions and future developments align with customer use cases.

• Assist in the implementation of automated and containerized cloud application platform solutions.

• Acquire knowledge of technologies related to container orchestration, registries, build strategies, and microservices.

• Build trust with customers and advocate for their needs within Red Hat.

• Share expertise and best practices internally, contribute to projects, and provide mentorship as a Subject Matter Expert (SME).

• Collaborate with Engineering and Technical Support teams to debug, test, and resolve issues.

• Aid product engineering in developing solution patterns that enhance platform adoption.

• Engage with field teams, customers, and partners to ensure a positive experience with cloud technology.

• Travel as required to meet with customers and participate in regional events.

⛳️ Requirements

• Over 5 years of experience in technical support, DevOps, consulting, development, engineering, or quality assurance.

• Proficiency with enterprise cloud solutions such as Red Hat OpenShift, Advanced Customer Manager for Kubernetes, and Ansible Automation Platform.

• Experience with migrating virtual machines.

• Background in the telecommunications or service provider industry.

• Capability to manage and enhance enterprise customer relationships through proactive, relationship-driven support.

• Excellent verbal and written communication skills.

• Strong understanding of enterprise architecture and strategic business drivers.

• Direct experience with various hardware vendors.

• Experience in deploying applications in cloud environments and developing containerized applications is an advantage.

• A bachelor's degree in a technology-related field is preferred.

• Red Hat Certified Engineer (RHCE) certification is a plus.

• Experience in technical leadership or mentoring roles is beneficial.

• Experience in training and presentation delivery is a plus.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• Flexible Spending Account for healthcare and dependent care expenses.

• Health Savings Account available for high deductible medical plans.

• Retirement 401(k) plan with employer matching contributions.

• Paid time off and holidays.

• Paid parental leave options for all new parents.

• Leave benefits including disability, paid family medical leave, and paid military leave.

• Employee stock purchase plan.

• Family planning reimbursement.

• Tuition reimbursement.

• Transportation expense account.

• Employee assistance program.

• Eligibility for bonuses, commissions, and/or equity may apply.