Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster strategic technical relationships with senior customer stakeholders and executive leadership.

• Serve as the executive-level technical advisor for designated strategic customers.

• Align the technical roadmaps and operational strategies of customers with Antavo's capabilities.

• Lead conversations regarding scalability, architectural development, operational maturity, governance, and platform strategy.

• Represent Antavo in technical escalations, strategic initiatives, platform evolution, and discussions around executive governance.

• Gain a comprehensive understanding of customer Antavo configurations, integrations, data flows, environments, and use cases.

• Detect technical risks, limitations, dependencies, adoption gaps, and opportunities for optimization.

• Advise customers on platform utilization, integrations, configuration, scalability, performance, and operational efficiency.

• Convert technical concepts, risks, trade-offs, and recommendations into customer-friendly advice.

• Connect customers with Customer Success, Operations, Support, Engineering, Product, Professional Services, and Implementation teams.

• Document, coordinate, and ensure follow-through on essential technical topics.

• Assist with platform changes, upgrades, feature adoption, and questions related to releases.

• Provide customer feedback and technical insights to Product and Engineering teams.

• Collaborate with Customer Success Managers to enhance customer health, retention, value realization, and expansion.

• Engage in Executive Business Reviews, technical reviews, workshops, and success planning.

• Promote increased self-service usage of the Antavo platform and Backoffice among customers.

• Develop internal and customer-facing documentation, playbooks, technical notes, and best-practice resources.

• Enhance technical account management processes, automation, and scalable working methods.

• Utilize AI tools to boost productivity, analysis, documentation, reporting, and customer communication.

• Continuously expand knowledge in product, technical, loyalty, SaaS, and customer domains.

⛳️ Requirements

• Demonstrated experience in building and maintaining relationships with senior technical and executive stakeholders.

• Experience as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS settings.

• Proven background in a senior customer-facing technical B2B SaaS position, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or a similar role.

• Strong experience with technical SaaS products and operational customer environments.

• Solid technical acumen, strategic customer engagement, and executive communication abilities.

• Capability to lead discussions on scalability, operational maturity, technical governance, and platform evolution.

• Familiarity with integrations, APIs, data flows, web technologies, technical configurations, and production systems.

• Ability to comprehend complex customer setups and identify risks, dependencies, and areas for improvement.

• Strong ownership and task prioritization skills across multiple strategic customers.

• Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams.

• Familiarity with Jira or similar issue and project tracking tools.

• Understanding of software development processes, release cycles, incident handling, and escalation management.

• Excellent communication, relationship management, problem-solving, analytical, and pragmatic skills.

• Comfortable working in a remote, international SaaS setting.

• Hands-on experience with AI tools to improve or automate processes, workflows, documentation, reporting, analysis, or customer-facing operations.

• Developed and demonstrated at least one practical AI-enabled project, workflow, or automation, detailing the problem solved, tools used, impact, and lessons learned.

• Willingness and capability to travel approximately 30–40% across the EU and NAM regions.

• Nice to have: experience with loyalty technology, CRM, MarTech, customer engagement, e-commerce, or digital marketing technology.

• Nice to have: experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication, data integrations, SQL, NoSQL, Magento, Shopify, Salesforce, Emarsys, Braze, Bloomreach, or comparable platforms.

🏝️ Benefits

• Opportunity for rapid career advancement.

• AntavoCare health insurance benefit.

• Remote-first work-from-home policy.

• Flexible working hours.

• Company retreats.

• Strong team support.

• International working environment.

• Dynamic atmosphere to learn, grow, and make an impact.