Security Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a trusted advisor and Subject Matter Expert on Lightwell Security.

• Collaborate with engineering and product teams to address technical challenges.

• Serve as a liaison with Red Hat Product Security, partners, and customer security and operations teams.

• Assist customers in utilizing the Lightwell clearinghouse for triage, patching, and backporting.

• Offer best practices for integrating Lightwell-remediated libraries into customer software development lifecycles alongside Red Hat Consulting.

• Create customer engagement strategies and maintain environmental documentation.

• Address support inquiries promptly.

• Collaborate with engineering, product management, and support teams to troubleshoot and resolve technical issues.

• Guide customer teams on security best practices through mentorship.

• Contribute to the Red Hat knowledge base.

• Design solution patterns to facilitate platform adoption and ensure long-term enterprise success.

⛳️ Requirements

• Over 10 years of experience in software development, security, customer support, engineering, or QA.

• Proven history in a strategic advisory capacity to senior IT and business executives.

• Practical knowledge of Agile, Scrum, and DevOps methodologies.

• Profound understanding of software supply chains and CI/CD processes.

• Advanced skills in deploying containerized applications using OpenShift and Kubernetes.

• Proficiency in non-containerized deployment utilizing Ansible/AAP.

• Familiarity with image building via Docker and Podman.

• Knowledge of Git version control practices.

• Experience with artifact repository tools such as Red Hat Quay, JFrog Artifactory, Sonatype Nexus, or uDeploy.

• Practical experience with Jenkins, GitLab Pipelines, GitHub Workflows, OpenShift GitOps, or Red Hat Pipelines.

• Advanced understanding of unit testing fundamentals, including JUnit and pytest.

• Knowledge of governance automation checks.

• Awareness of library versioning through semver and the broader Java ecosystem.

• Excellent written and verbal communication skills.

• An Associate's, Bachelor's degree, or higher in computer science or a related technical field.

• Willingness to travel internationally and to customer sites as needed.

• Strong executive presence and communication skills in English.

• A passion for open-source software and the Red Hat technology portfolio.

• Previous experience as a developer, consultant, or solutions architect.

• Red Hat Certified RHCE; RHCA preferred.

• Relevant security certifications such as CISSP, CCSP, CompTIA Security+, CC, or CEH.

🏝️ Benefits

• Fully remote work arrangement.

• Flexible work environments based on role requirements.

• Reasonable accommodations for job applicants with disabilities.