Senior Technical Account Manager

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Assist customers throughout the technical aspects of their post-sale experience, covering implementation, integration, adoption, expansion, and renewal.

• Act as a reliable advisor on identity management, access control, device trust, and SaaS security.

• Support customers in realizing tangible benefits from their investment in 1Password.

• Maintain technical customer relationships across onboarding, adoption, expansion, and renewal phases.

• Oversee technical implementations, including integrations, configurations, troubleshooting, and security assessments.

• Convert intricate technical ideas into actionable business results.

• Collaborate with Customer Success Managers to identify potential risks, assist in customer health planning, and enhance long-term value.

• Provide customer feedback and insights to Product, Marketing, Support, and other cross-functional teams.

• Develop scalable resources such as playbooks and knowledge-base articles.

• Guide peers, contribute to training, and enhance customer lifecycle processes.

• Work alongside Customer Success Managers, Implementation and Onboarding teams, Product, Support, and Enablement groups.

• Report directly to the Senior Director of Implementation.

⛳️ Requirements

• Minimum of four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, in a SaaS or security-oriented B2B setting.

• Proven experience leading technical onboarding and implementation discussions with both technical and business stakeholders.

• Excellent communication, storytelling, and presentation abilities.

• Capability to articulate complex technical ideas in a clear manner.

• Experience utilizing proactive technical engagement strategies to assist with customer adoption, expansion, or renewal.

• Familiarity with modern security frameworks and identity protocols, including SSO, SCIM, SAML, and OAuth.

• Understanding of compliance standards such as SOC 2, ISO 27001, and GDPR.

• Ability to work autonomously in a remote-first environment while collaborating efficiently across teams.

• Proven experience in troubleshooting technical challenges, managing dependencies, and ensuring customer confidence.

• Preference for familiarity with AI technologies.

• Experience with 1Password or other password management tools, SaaS lifecycle management, MDM, device posture tools, APIs, webhooks, integrations, or public cloud platforms is preferred.

• Experience in mentoring peers, enhancing enablement, or scaling customer lifecycle processes is preferred.

• Must be legally authorized to work in the United States or Canada; 1Password will not provide work authorization, relocation assistance, or visa sponsorship/transferring.

• Successful candidates must undergo a background check.

🏝️ Benefits

• Health benefits.

• Dental benefits.

• 401k (USA) or RRSP (Canada).

• Generous paid time off (PTO).

• Equity grant.

• Incentive programs, where applicable.

• Maternity and parental leave top-up programs.

• RSU program for most employees.

• Retirement matching program.

• Free 1Password account.

• Paid volunteer days.

• Peer-to-peer recognition through Bonusly.

• Remote-first work environment.

• Occasional travel for team onboarding, customer meetings, industry events, department gatherings, offsites, quarterly department meetings, and customer events.