Senior Technical Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Develop and implement strategies aimed at increasing customer adoption and utilization of the Wiz platform.

• Offer both strategic and hands-on technical support during the onboarding process and operationalization.

• Enhance collaboration among Product Management, Sales, Engineering, and Support teams.

• Provide expert advice on deployment and operational best practices.

• Assist clients in creating a Wiz Center of Excellence.

• Act as the main point of contact for technical inquiries and escalations related to Wiz.

• Work closely with Support, Product Management, and other relevant departments.

• Cultivate trusted-advisor relationships with customer stakeholders, ranging from practitioners to executive-level personnel.

• Establish a regular engagement schedule with stakeholders focused on adoption, retention, and overall satisfaction.

• Aid customers in formulating Success Plans that include defined goals and key performance indicators.

• Measure and communicate customer KPI accomplishments both internally and externally.

• Advocate for customer needs across various departments and provide insights on new features of Wiz.

• Identify opportunities to enhance Wiz usage throughout customer organizations.

⛳️ Requirements

• A minimum of 6 years of experience in technical customer-facing positions (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).

• A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• A solid understanding of cloud services, architectures, and security best practices.

• CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).

• Experience with container technologies, such as Docker and Kubernetes, including their security implications.

• Legal authorization to work in Australia without the need for visa sponsorship.

🏝️ Benefits

• The freedom to think creatively, dream big, and utilize your full range of skills.

• Commitment to equal opportunity employment.

• Wiz's privacy policy which governs the processing of personal data.