Technical Account Manager – Northeast

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategies to enhance customer adoption and utilization of the Wiz platform.

• Offer both strategic and technical support from the onboarding phase through operationalization, renewal, and expansion.

• Assist customers with the deployment, configuration, and operationalization of Wiz.

• Act as the primary technical liaison and address any customer technical inquiries and challenges.

• Keep abreast of emerging cloud security threats and stay updated on Wiz's features.

• Create customer success plans with measurable objectives aligned to security and compliance goals.

• Guide customers towards achieving adoption, realizing value, and attaining excellence in cloud, code, and runtime security.

• Oversee the project management of adoption and operationalization across various business units and stakeholders.

• Address and resolve people, process, and technology obstacles in collaboration with internal and external parties.

• Communicate progress and outcomes through executive communications, quarterly business reviews (QBRs), and executive briefings.

• Gather feature requests and adoption barriers, collaborating with Product and Engineering teams.

• Manage a portfolio of up to 15 customers.

• Identify opportunities for expansion and support renewals together with Sales and Renewals teams.

• Monitor utilization, adoption, customer health, risks, and business value.

• Cultivate relationships with customer contacts, ranging from C-level executives to practitioners.

• Enhance and scale Wiz’s Total Addressable Market (TAM) approach while collaborating with Go-To-Market (GTM) teams.

• Create documentation, mentor associate Technical Account Managers (TAMs), and build technical subject-matter expertise.

• Collaborate cross-functionally to refine processes.

⛳️ Requirements

• 5–8+ years of experience in technical customer-facing roles, preferably related to a cloud or cloud-security product.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Solid understanding of cloud services and architecture for at least one Cloud Service Provider (CSP): AWS, GCP, Azure, or OCI.

• Knowledge of cloud-security best practices, common threat models, and CNAPP use cases.

• Familiarity with container technologies such as Docker and Kubernetes, along with associated security considerations.

• Awareness of DevOps technologies including CI/CD, Infrastructure as Code, and version control systems.

• Understanding of Linux and Windows operating system concepts and runtime monitoring.

• Strong analytical and complex technical problem-solving skills.

• Willingness and ability to continuously learn about emerging cloud and security technologies.

• Proven experience managing a portfolio with 5–10+ customers.

• Demonstrated success in building and maintaining enterprise-client relationships, driving customer outcomes, and surpassing performance targets.

• Capability to enable customers on the Wiz platform and resolve issues ranging from simple to highly complex.

• Openness to communicate via Slack, email, and support ticket channels.

• Proficient in using CRM and log-analysis tools to assess customer health and identify trends.

• Excellent communication and interpersonal abilities.

• Legal authorization to work in the United States without visa sponsorship; this role does not provide visa sponsorship.

🏝️ Benefits

• Bonus

• Equity

• Benefits

• Google benefits (linked in posting)