Technical Account Manager – Delivery Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the technical expert for live customers within your assigned portfolio.

• Gain a thorough understanding of your customer's data schema, integration points, data flows, BRD, and SDD.

• Offer technical best practices and proactive suggestions that will enhance customer experience, promote ongoing platform usage, and help achieve their objectives.

• Conduct technical discovery sessions with customer marketing and technical teams to promote expanded platform usage and/or develop new integrations.

• Engage in technical account health reviews, providing executive-level summary reports both internally and to customers.

⛳️ Requirements

• Customer-facing experience – capable of presenting and leading discussions on technical subjects.

• Follow up on outstanding technical issues.

• Provide guidance and enablement on the Loyalty platform.

• Operationalize your portfolio effectively.

• Share insights on support trends and platform trends.

• Prepare weekly status reports.

• Utilize DOMO cards to assess the health of customers.

• Conduct investigations using your technical program expertise.

• Assist and guide the SessionM Support and Engineering team with issue resolution.

🏝️ Benefits

• Imagine a flexible work environment - whether it's in the office, at home, or a combination of both.

• We prioritize your well-being - as a company, we dedicate an entire trimester each year to focus on wellness initiatives.

• Our professional services model allows us to expedite career growth and development opportunities across various projects, offerings, and industries.

• We are an equal opportunity employer.