Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the client relationship while identifying potential opportunities for products and services.

• Enhance client satisfaction, retention, contract renewals, and drive upsell and cross-sell revenue growth.

• Serve as the client advocate and primary point of escalation.

• Implement client experience and sales strategies effectively.

• Nurture existing client relationships, positioning yourself as a trusted advisor.

• Address immediate client needs, oversee order and quote administration, and follow up on fulfillment.

• Collaborate with the Engineering team for necessary support.

• Organize appointments and conduct quarterly business reviews.

• Oversee accounts receivable, manage revenue risks, and ensure customer health.

• Plan and execute webinars, seminars, and client events.

• Handle the sales cycle within the established client base.

• Meet inside sales quotas while maintaining a continuous sales pipeline.

• Provide reports on client health status and revenue forecasts.

• Keep accurate client documentation and maintain CRM information.

• Draft Statements of Work (SOWs) and design technical solutions for professional services and recurring sales under $20k, or standardized offerings.

⛳️ Requirements

• Minimum of 2 years of experience in a Managed Services organization.

• At least 3 years in a Technical Account Management or Inside Sales position.

• Proven track record of meeting or surpassing assigned sales quotas.

• Strong history of achieving a high level of customer satisfaction.

• Excellent business writing and verbal communication abilities.

• Demonstrated capability to lead client meetings and present effectively.

• Experience in closing recurring service sales.

• Understanding of how IT aligns with business strategy and goals.

• Professional demeanor and appearance; punctual, personable, and a team player.

• May require customer approval for access to customer information, systems, and/or premises.

🏝️ Benefits

• Commissions in accordance with the Company's plan.

• Medical, Dental, and Vision insurance.

• Coverage for Accident, Critical Illness, and Hospital Indemnity.

• Access to an Employee Assistance Program (EAP).

• Life and AD&D Insurance.

• Short- and Long-Term Disability Insurance.

• Flexible Spending Accounts.

• Transportation and Parking Accounts.

• Health Savings Accounts with company contribution.

• 401(k) plan with matching contribution.

• Legal Benefits.

• Identity Theft Protection.

• Pet Insurance.

• Wellness Program Offerings.

• Paid Time Off starting at 15 days annually, based on years of service.

• 8 Paid Holidays per year, including 1 floating holiday.

• An inclusive workplace with equal opportunity employment.