Technical Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the primary technical consultant for designated enterprise accounts.

• Build and sustain executive-level connections with CIOs, CTOs, CISOs, IT Directors, and business stakeholders.

• Facilitate strategic technology conversations centered around digital transformation, cloud modernization, cybersecurity, AI, data analytics, networking, and infrastructure optimization.

• Convert business goals into technical strategies, roadmaps, and solution proposals.

• Offer technical guidance throughout solution design, architecture evaluations, implementation planning, and operational adoption.

• Partner with pre-sales architects, consulting teams, managed services, and professional services to achieve successful outcomes.

• Conduct executive briefings, technical workshops, architecture assessments, and business value evaluations.

• Recognize technical risks and formulate mitigation strategies throughout the solution lifecycle.

• Collaborate with account executives to identify, assess, and cultivate new business opportunities.

• Lead technical discovery sessions and spearhead solution positioning initiatives.

• Assist with RFP/RFI responses, solution architecture creation, technical presentations, demonstrations, and proof-of-concept engagements.

• Create technology roadmaps for accounts that pinpoint expansion opportunities and enhance customer value.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline is required.

• An advanced degree (MBA or Master's in a technology-related field) is preferred.

• Over 15 years of combined experience in enterprise IT, technology consulting, solution architecture, technical account management, sales engineering, or strategic technology sales.

• More than 10 years of experience supporting enterprise and mid-market clients in complex technology settings.

• Proven track record in managing large strategic accounts and developing executive-level customer relationships.

• Demonstrated success in influencing and closing complex technology opportunities with annual revenue accountability.

• Experience collaborating with cross-functional teams, including sales, engineering, operations, consulting, support, and executive leadership.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents.

• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability.

• Competitive compensation package.

• Access to training and development programs.

• Major offices equipped with snacks and beverages.

• A collaborative and vibrant workplace culture.

• Support for work-life balance and a generous paid time off policy.