Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the technical relationship for a portfolio of high-ARR strategic accounts alongside the Strategic CSM and AE.

• Align customer business goals with Spacelift product functionalities and establish quantifiable adoption milestones.

• Evaluate integration complexities and operational maturity, identify risks, and develop mitigation strategies.

• Conduct technical discovery sessions, architecture assessments, and health evaluations.

• Create and present business value reports and technical roadmaps for engineering teams and executive leadership.

• Facilitate stakeholder alignment within customer organizations and convert technical requirements into business results.

• Represent customers internally and work with Product, Engineering, and Support teams to address escalations and influence the product roadmap.

• Assist strategic enterprise customers in reaching adoption milestones and achieving measurable ROI from Spacelift's Infrastructure as Code platform.

• Interact with prospects and customers at industry conferences.

⛳️ Requirements

• Over 8 years of experience in a customer-facing technical position such as Sales Engineer, Solutions Architect, DevOps Consultant, or Customer Success Architect.

• Knowledge of CI/CD platforms and GitOps workflows.

• Extensive hands-on experience with Infrastructure as Code (IaC) tools, including Terraform, OpenTofu, Pulumi, or Ansible.

• Recognised certifications or demonstrated expertise in AWS, Azure, or GCP.

• Proficiency in developer platforms like GitHub or GitLab.

• Experience supporting high-ARR enterprise accounts in regulated or complex sectors, especially banking and financial services, healthcare, or large-scale technology firms.

• Proven ability to present technical architecture and business value information to engineering professionals and C-suite executives.

• Capacity to comprehend and document business requirements, navigate stakeholder dynamics, and foster consensus across large organizations.

• Comfortable working in a fast-paced startup environment where processes are still evolving.

• Familiarity with policy-as-code frameworks such as OPA or Sentinel, or managing configuration at scale.

• Background in platform engineering, SRE, or DevSecOps.

• Prior experience as a TAM or Customer Success Architect in a rapidly growing B2B SaaS company.

🏝️ Benefits

• Competitive salary and equity package.

• Medical, dental, and vision plans for employees and their dependents.

• 401k Pension Plan.

• 26 days of paid time off annually plus local bank holidays.

• Flexible working hours and a balanced 40-hour workweek.

• Remote work options available across the West Coast.

• Fully remote company.

• Generous monthly allowance for benefits.

• Company offsites.

• An international, diverse, dynamic, and passionate team.

• Supportive and friendly company culture.

• Opportunities for growth.

• Collaborative team environment.

• Remote-first work options.