Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical point of contact between customers and Seeq teams.

• Strategize and oversee the rollout of tailored solutions, best practices, and key use cases.

• Lead the technical setup, integration, customer deployment, site rollout, expansion planning, testing, and coordination.

• Manage urgent or complex support tickets and ensure timely resolution with internal teams.

• Coordinate customer Level 1 support in collaboration with Seeq Support resources.

• Perform technical reviews and monitor system performance and availability.

• Drive renewals and identify opportunities for expansion alongside the Customer Success and Revenue teams.

• Enhance Seeq’s TAM services, processes, and best practices.

• Serve as the internal advocate for customer function, availability, and performance.

• Develop subject matter expertise on Seeq platform, network, and security requirements.

• Convert Seeq product information and innovations into clear, actionable guidance for customers.

• Identify risks, recurring issues, capability gaps, and opportunities for preventive solutions or feature improvements.

• Assess customer hardware network health, including offline devices, uptime, and connectivity challenges.

• Conduct quarterly technical reviews focusing on uptime, support trends, configuration audits, training needs, and future technical plans.

⛳️ Requirements

• Over 5 years of experience in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support.

• Extensive technical knowledge of Seeq or a comparable enterprise-level product.

• Proven track record of managing complex enterprise or strategic accounts as the primary technical contact for the customer.

• Strong technical fluency within enterprise IT ecosystems.

• Proactive approach to ownership and capability to guide issues to resolution.

• Proficient in utilizing platform analytics to drive data-informed decisions.

• Skilled at facilitating executive-level discussions and cross-functional workshops.

• Excellent communication skills across various functions.

• Proven ability to navigate intricate customer relationships.

• Capable of coordinating effectively across different time zones and geographically diverse areas.

• Adaptable to changing priorities while ensuring follow-through.

• Must have authorization to work in the country of residence.

• Seeq does not provide sponsorship for US F1 or H-1B work visas.

🏝️ Benefits

• Competitive salary along with cash bonus incentives.

• 12-week paid family leave at Seeq.

• Unlimited paid time off (PTO).

• Reimbursements for internet and mobile phone expenses.

• Comprehensive medical benefits.

• Group term life insurance.

• Short-term and long-term disability insurance with pre-tax benefits.

• Optional vision and dental coverage (including orthodontics).

• Vacation bonus program.

• Employee Assistance Program.

• Generous home office allowance.

• Pet-friendly work environment.