This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison for customer accounts, ensuring effective deployment and ongoing satisfaction.

• Facilitate product demonstrations, proof-of-value sessions, and technical workshops for customers and partners.

• Convert customer needs into scalable implementation strategies, collaborating with internal teams to achieve results.

• Diagnose and resolve technical challenges, utilizing internal engineering and security teams as necessary.

• Create and maintain technical documentation to support customer implementations and best practices.

• Serve as a customer advocate by relaying insights and enhancement requests to the product and engineering teams.

⛳️ Requirements

• Over 3 years of experience in technical account management, sales engineering, or a comparable customer-facing technical role.

• Strong foundation in endpoint security, endpoint management, or IT systems within enterprise settings.

• Demonstrated ability to articulate complex security concepts to both technical and executive-level audiences.

• Excellent communication skills and a customer-centric approach.

• A proactive individual who flourishes in fast-paced, startup environments with minimal supervision.

🏝️ Benefits

• Comprehensive healthcare benefits

• Flexible paid time off

• Support for home-office setup