Tech Operations Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the primary point of contact for workflow disruptions and technical support inquiries.

• Daily oversee data flow logs, workflow reports, and support boards.

• Diagnose and resolve known technical problems following established SOPs.

• Refer complex issues to senior technical team members as necessary.

• Collaborate with external developers and technology partners on ongoing integration projects.

• Monitor project progress, follow up on pending items, and identify obstacles.

• Develop and update SOPs, technical documentation, and internal knowledge resources.

• Analyze API documentation, map data fields, and aid in technical investigations.

• Provide support for internal integration and automation initiatives.

• Help maintain and enhance internal tools and workflows.

⛳️ Requirements

• At least 2 years of practical technical experience in a professional setting.

• Strong understanding of APIs, webhooks, and system integrations.

• Proficient in reading and interpreting API documentation and data outputs.

• Experience with workflow or integration platforms such as HubSpot, Asana, or similar tools.

• Excellent troubleshooting and problem-solving capabilities.

• Outstanding organizational and coordination skills.

• Comfortable working independently while managing multiple tasks.

• Familiarity with using AI tools in daily workflows.

• Basic understanding of CRM systems and data flows.

• Located in Cape Town or nearby areas, available for occasional in-person meetings.

• Experience in hospitality, reservation, or travel systems is a plus.

• Background in API testing and data mapping tools.

• Knowledge of workflow automation and integration best practices.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible working hours and a supportive work environment.

• Access to cutting-edge tools and technologies.

• Engage in exciting projects within a dynamic industry.