Tech Manager I – GenAI Backoffice (Franchises)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the software development team with a focus on mentoring and nurturing our colleagues through individual development plans, conducting one-on-one sessions, establishing action plans, and providing regular feedback;

• Assist team members in implementing agile methodologies by facilitating essential ceremonies such as planning sessions, refinements, retrospectives, and more;

• Eliminate obstacles hindering the team's progress;

• Cultivate a culture of respect and trust alongside team members, adapting your leadership approach to various situations;

• Navigate within the company to identify opportunities and critical roles that contribute to the team’s success;

• Coordinate initiatives that necessitate collaboration between multiple teams to ensure product success;

• Conduct sessions with stakeholders to present recent outcomes, gather feedback and insights, and align on the product roadmap;

• Capable of articulating complex technical concepts clearly and succinctly to all stakeholder types;

• Collaboratively develop the squad’s vision and mission with team members;

• Continuously track product metrics, business metrics, and technical indicators—evaluating, enhancing, and providing visibility into the team’s goals and initiative status;

• Engage in product discovery processes, problem identification, and incident resolution;

• Assist in defining objectives and key metrics for the product/squad, frequently presenting these results to stakeholders (OKRs);

• Establish a software development process and ensure a consistent, healthy delivery rhythm;

• Manage competing priorities, embracing responsibilities and risks in a dynamic and rapidly changing environment;

⛳️ Requirements

• Prior experience in leading software development teams focused on digital products;

• Understanding of facilitation techniques and problem-solving strategies;

• Experience in working within agile teams (Scrum, Kanban, etc.);

• Leadership experience in technology upgrades or process transformation projects;

• Prior involvement with or in-depth knowledge of Generative AI (GenAI) projects, large language models (LLMs), and agentic tools;

• Strong technical expertise (previously a developer or architect) with the ability to discuss software architecture, integrations, and engineering best practices;

• Familiarity with AI frameworks (e.g., LangChain) and an understanding of the operational aspects of language models (for management purposes, not necessarily hands-on);

• Practical, data-driven profile: independence to assess scenarios and make decisions based on indicators;

🏝️ Benefits

• Medical and dental insurance

• Assistance with medications

• Health allowance for family members

• Complimentary psychotherapy sessions

• Access to telemedicine and a second medical opinion

• Free influenza vaccination

• Health and wellness programs

• Meal vouchers or local restaurant benefits (depending on work model)

• Food stipends

• Holiday food allowances

• Gym and fitness studio membership plans

• Home office stipends (for hybrid and remote work models)

• Pet health insurance

• A day off on your birthday

• Up to 40% discount on our products

• Employee benefits network (including partnerships with multi-brand stores, Totalpass gyms, courses, and more)

• Travel and accommodation assistance

• Childcare support

• Child nutrition funding

• Nanny stipends

• School supplies funding

• Legal, psychological, and social counseling

• Support for non-traditional parents

• Extended parental leave (180 days for mothers and 120 days for fathers)

• Commuter benefits and parking (for hybrid and on-site models)

• Life insurance

• Bereavement support for the loss of parents

• Private pension plan

• Payroll-deductible loans