Tech Lead – Forward Deployed Engineering

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee Magical’s most intricate, high-risk, or technically ambiguous customer deployments.

• Create agentic workflows, enhance prompts, develop integrations, troubleshoot failures, assess system behavior, and deliver production solutions.

• Identify and resolve issues across customer environments, integrations, agent performance, data quality, and platform behavior.

• Provide technical guidance across various customers and teams.

• Evaluate solution designs, implementation strategies, testing methodologies, and production readiness.

• Mentor FDEs and assist junior team members in cultivating problem-solving, debugging, and systems-thinking skills.

• Recognize risks, architectural vulnerabilities, and reliability concerns before they escalate into customer-facing issues.

• Collaborate with Product and Engineering to differentiate deployment-specific challenges from platform-level deficiencies.

• Convert recurring customer problems into reusable platform functionalities, internal tools, reference implementations, and technical standards.

• Enhance testing, observability, debugging, incident response, documentation, and release management practices.

• Help establish the benchmark for outstanding Forward Deployed Engineering at Magical.

• Report to the Head of Deployments and work alongside Forward Deployed Engineers, Deployment Strategy, Product, and Engineering.

⛳️ Requirements

• Extensive experience in software engineering, Forward Deployed Engineering, solutions engineering, systems integration, implementation engineering, or a similarly hands-on technical role.

• Proven experience as a technical lead or senior individual contributor on complex, customer-facing software deployments.

• Capability to transition from understanding customer workflows to debugging integrations, enhancing agent performance, and delivering reliable production solutions.

• Strong analytical skills and the ability to create structure in ambiguous situations.

• Excellent technical judgment, including the ability to discern when to rectify an implementation, modify architecture, or escalate platform limitations.

• Willingness to personally tackle challenging implementation and debugging tasks.

• Ability to influence and guide engineers without formal management authority.

• Strong mentoring capabilities.

• Effective communication with engineers, deployment teams, and customer stakeholders.

• Deep commitment to production reliability, testing, observability, and root-cause analysis.

• Interest in AI agents, prompting, automation, and multi-agent systems.

• Strong inclination towards action and a “show, don’t tell” methodology.

• High level of agency, prioritization, decision-making, and self-unblocking skills.

• Comfort in early-stage environments where the technical playbook is still in development.

• Residing in Toronto or willing to relocate.

• A background in science, engineering, or a similarly technical field is advantageous but not mandatory.

🏝️ Benefits

• Competitive salary.

• Meaningful equity options.

• Unlimited paid time off.

• Team retreats, with previous destinations including Iceland, Lisbon, Cancún, and Costa Rica.

• Access to a modern technical stack and leading AI tools.

• Significant impact on Magical’s product, platform, and deployment methodologies.

• Opportunity to work at the forefront of agentic AI and multi-agent systems.