Tech Lead

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Act as an escalation point and address complex technical challenges.

• Manage customer inquiries through phone, email, chat, or online portal.

• Collaborate with teams to ensure swift incident resolution.

• Execute daily operations in Active Directory, including the creation of new user accounts, password resets, and disabling accounts for departing employees.

• Provide assistance to end-users facing Windows 10/11 issues, encompassing software installation, executing Windows updates, and updating drivers.

• Support remote users with VPN connectivity challenges to guarantee access to company data.

• Document, maintain, and refresh the knowledge base.

• Communicate with clients as necessary.

⛳️ Requirements

• Approximately 2-4 years of experience in a technical support or service desk capacity.

• Leadership experience is advantageous.

• Proficient in English and Mandarin, both written and spoken.

• Active Directory skills: User management, password resets, account unlocks, user creation, and terminations.

• VPN Support for End Users: General troubleshooting for remote and domain-joined devices.

• Windows 10/11 Troubleshooting: Updating drivers, OS updates, software installation, and basic issue diagnosis.

• Familiarity with MacOS is a plus.

• Strong communication abilities and capability to lead small teams.

• Detail-oriented with excellent organizational and follow-through capabilities.

🏝️ Benefits

• Leave: 30 days annually, inclusive of all holidays (based on a 12-month contract).

• Allowances: Competitive Shift Allowances (Night/Weekend).

• Learning & Development: Access to training programs and sponsorship for IT certifications.

• Compensation Growth: Annual salary review and performance-based bonuses.