Senior Manager – Epic EHR Development Lead, Software Development

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead and guide Epic analysts, developers, and configuration teams across designated Epic modules.

• Act as the main technical and functional escalation contact for development issues related to Epic.

• Establish and uphold Epic development standards, build guidelines, and governance procedures.

• Collaborate with Informatics, Clinical Leadership, and IT leadership to ensure Epic development aligns with organizational strategy.

• Contribute to planning for the Epic roadmap, optimization efforts, and system upgrades.

• Supervise the build, configuration, and customization of Epic applications across assigned modules.

• Ensure that Epic development complies with best practices, security protocols, and regulatory requirements, including HIPAA, CMS, and Joint Commission standards.

• Review and authorize design specifications, build documentation, and change requests.

• Lead intricate Epic enhancements, workflows, and clinical decision support development.

• Direct the development and support of Epic integrations utilizing HL7, FHIR, Bridges, Interconnect, and APIs.

• Work in partnership with interface and infrastructure teams to guarantee reliable data exchange and system performance.

• Assist with unit testing, integrated testing, and user acceptance testing.

• Oversee Epic upgrades, patches, and special updates.

• Translate clinical and operational needs into technical solutions within Epic.

• Facilitate design sessions and workflow evaluations with clinicians and business partners.

• Communicate risks, timelines, and impacts to both technical and non-technical stakeholders.

• Support go-live events, stabilization efforts, and post-implementation optimization.

• Monitor system performance, data integrity, and user adoption metrics.

• Ensure Epic configurations prioritize patient safety, clinical quality, and reporting obligations.

• Identify opportunities for workflow automation, standardization, and optimization.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Healthcare Informatics, Computer Science, or a related field (or equivalent experience).

• Over 7 years of experience with Epic EHR, including hands-on build and configuration.

• More than 3 years in a lead, senior analyst, or supervisory position supporting Epic systems.

• Active Epic certification(s) in one or more Epic modules.

• Strong comprehension of healthcare clinical workflows and operations.

• Proven experience leading complex Epic projects or large-scale implementations.

• Experience in critical thinking and problem-solving within a large matrixed organization with diverse healthcare delivery teams.

• Background in presenting and resolving issues with senior leadership.

• Exceptional communication, leadership, and stakeholder management abilities.

• Preferred: Master’s degree in Healthcare Informatics, Business Administration, or a related discipline.

• Preferred: Multiple Epic certifications across clinical and/or revenue cycle modules.

• Preferred: Experience with Epic upgrades, re-implementations, or enterprise optimizations.

• Preferred: Knowledge of interoperability standards (HL7, FHIR, CCD, APIs).

• Preferred: Experience in an academic medical center or large integrated delivery network.

• Preferred: Familiarity with Agile, Lean, or ITIL methodologies.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Award target in the company’s equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Other resources supporting physical, emotional, and financial well-being.