Team Leader – Trade Operations, OT

This is a fully remote position, open to applicants in India.

📋 Description

• Overseeing customer expectations, brainstorming, and engaging in automation projects.

• Actively participating in team meetings and demonstrating strong teamwork to address any challenges.

• Ensuring that solutions are implemented swiftly and collaborating closely with the onshore team to guarantee smooth client delivery.

• Effectively and promptly resolving any audit observations that may arise.

• Ensuring efficient transaction processing, adherence to service standards, and delivering quality services to both internal and external stakeholders.

• Functioning as an authorizer/maker.

• Making sure that the practices and procedures outlined in the relevant manual are strictly adhered to during transaction processing.

• Suggesting actions pertaining to changes in laws, the Rules of the International Chamber of Commerce, government regulations, and bank policies that could impact the import landscape.

• Taking corrective and preventive measures based on customer complaints, operational errors, and quality/RCSA analyses.

• Proposing modifications to SOP, OPM, and ADM aimed at enhancing service levels without compromising controls.

• Recommending training sessions and workshops to address knowledge gaps and instill a sense of 'Ownership of resolution' at the grassroots level for effective outcomes.

• Promptly escalating any errors, customer complaints, service defects, or issues raised by counterparts to management.

• Sharing responsibilities with senior team members.

⛳️ Requirements

• Possessing a solid understanding of RBI guidelines and experience in Indian operations.

• Must be fluent in English.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Collaborative work environment.