Team Leader, Customer Service

This is a fully remote position, open to applicants in Poland.

📋 Description

• Strategically oversee and continually enhance all service domains, including customer service, technical support, field service, spare parts management, and the regional service network within the Polish market.

• Plan, manage, and consistently optimize service processes.

• Implement both global and regional service strategies.

• Establish standardized, high-performance service procedures within the Polish service network.

• Analyze, manage, and perpetually refine key service KPIs.

• Ensure outstanding service quality, high customer satisfaction, and sustainable performance.

• Collaborate cross-functionally with sales teams, dealers, service partners, and external service providers.

• Lead, manage, and further develop the regional service organization.

• Enhance the performance capabilities of the service network in the regions under your responsibility.

• Promote knowledge transfer, identify optimization opportunities, and cultivate sustainable customer relationships.

⛳️ Requirements

• Successfully completed technical or commercial vocational training.

• Several years of professional experience in an international service environment.

• Experience in leading, managing, and further developing service organizations and external service partners.

• Proficiency in German and English at a negotiation level.

• High level of intercultural competence.

• Strong analytical abilities.

• Experience in managing and analyzing KPIs and performance reports.

• Structured, independent working style.

• Strategic thinking skills.

• Willingness to travel.

• Application must be submitted in English or German.

🏝️ Benefits

• Comprehensive onboarding program.

• Secure position.

• Fair and competitive compensation.

• Flexible working hours.

• Option to work remotely.

• Opportunities for personal development.

• Modern work environment.

• Collaborative team atmosphere.