Team Leader, Customer Experience

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Leading and developing the CX team

• Regular coaching and providing feedback

• Managing quality and customer satisfaction

• Monitoring key CX metrics

• Optimizing the customer journey

• Acting as the voice of the customer within the company

⛳️ Requirements

• Native or C1 proficiency in Hungarian

• B2 level or higher proficiency in English

• Proven experience in leading teams within Customer Experience or customer care

• Data-driven and analytical approach to metrics such as NPS, CSAT, CES, or AHT

• Excellent communication skills

• Ability to listen and resolve complex situations calmly and with a human touch

• A drive to continuously push things forward and bring innovations in the CX field

🏝️ Benefits

• Up to 29 days of annual leave (20 vacation days, 5 additional relaxation days, 3 sick days, and a Volunteering Day)

• Meal vouchers worth 4.74 euros

• Opportunity to obtain a Multisport card at a discounted price