Team Leader

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee the operations of the Support Coordination service line in NSW to ensure optimal service delivery.

• Engage in the creation and execution of strategic business plans for Support Coordination.

• Contribute to Integrated Care initiatives that foster development, continuous improvement, profitability, and growth.

• Ensure the team adheres to NDIS terms of business along with relevant professional, disability, and quality standards.

• Regularly update operational records required for ISO and NSDS compliance.

• Maintain accurate case records while adhering to privacy principles.

• Follow and ensure compliance with procedures for community visits and remote working.

• Advocate for a safe and inclusive workplace.

• Monitor and manage participant and customer satisfaction effectively.

• Maintain consistent communication with LAC NDIS Planners.

• Attend meetings with NDIS Providers.

• Address service-line inquiries or complaints from both internal and external stakeholders within specified timeframes.

• Manage issues identified through participant satisfaction surveys.

• Support and motivate the NSW Support Coordination team.

⛳️ Requirements

• A genuine empathy and care for individuals.

• Ability to clearly present information and respond to inquiries from groups, managers, clients, and customers.

• Exceptional verbal and written communication skills.

• Strong organizational and time management abilities.

• Capability to engage with potential clients and convert inquiries into leads.

• Advanced skills in developing and maintaining stakeholder relationships.

• Possess qualifications in Allied Health, or at least a Certificate IV in Allied Health/Disability/Aged Care or a related field.

• In-depth knowledge of the NDIS.

• Experience in team leadership, preferably in a community-based direct service delivery environment.

• Current NDIS Worker Screening clearance.

• Current Working with Children Check.

🏝️ Benefits

• A flexible, supportive, and welcoming team environment.

• Continuous training, career advancement, and professional development opportunities.

• An appealing salary package.

• Comprehensive Employee Assistance Program.

• Paid parental leave with opportunities for top-up.

• Discounts at major retailers.

• Employee recognition program.