Team Lead – Survey Programming, Qualtrics

This is a fully remote position, open to applicants in India.

📋 Description

• Manage a team of six survey programmers with varying levels of experience, establishing quality assurance standards and ensuring timely delivery of questionnaires programmed in Qualtrics.

• Collaborate with leads from the quantitative survey operations team and client service/project management staff to ensure seamless cross-functional cooperation.

• Act as a strategic leader for survey programming within the market research organization, creating processes, systems, and best-practice documentation.

• Train and guide junior team members on survey programming and coding, translating survey designs, conducting routing and randomization tests, JavaScript, and creating custom web layouts and presentations.

• Serve as a senior point of contact for internal communications, address project challenges, lead kickoff meetings for complex engagements, and provide advice during sales or internal kickoff discussions.

• Consult with survey project teams on survey design and suggest best practices to minimize respondent burden.

• Act as a direct project manager for large or urgent tasks as needed.

• Perform additional duties as required.

• Guidepoint facilitates end-to-end research workflows for research teams through consultations, surveys, events, proprietary content, and AI-driven tools.

⛳️ Requirements

• Over 10 years of experience in programming market research surveys in Qualtrics (preferred) or another online survey platform (Decipher/Forsta, Alchemer, Sawtooth, Versive).

• At least 3 years of experience managing teams of programmers or operations staff in market research to meet targets for volume, timeliness, and quality.

• Capability to engage with internal leaders, assisting in the establishment of strategy and training objectives for survey programming, and identifying and resolving project and strategic issues as they arise.

• Proficient in JavaScript/jQuery, HTML, and CSS for creating custom question types or presentations, including training and upskilling staff on web design languages and tools.

• Experience in quality assurance for surveys and in designing survey QA processes and workflows to ensure alignment with requested specifications and design work.

• Ability to consult and educate on best practices for survey design and experience, identifying potential issues in survey designs that may hinder respondent participation.

• Expected to work hours that align with colleagues based in the US East Coast.

🏝️ Benefits

• Competitive salary.

• Employee medical benefits.

• Central office location.

• Entrepreneurial atmosphere, offering autonomy and quick decision-making.

• Casual work environment.