Team Lead, Key Account Management

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main liaison for key accounts, fostering strong and enduring client relationships.

• Encourage revenue enhancement through upselling, cross-selling, and uncovering new opportunities within existing accounts.

• Track client health metrics and proactively address risks or concerns before they escalate.

• Collaborate across departments including Sales, Product, Operations, Legal, and Support to ensure smooth service delivery.

• Convert client feedback into actionable insights for internal teams to enhance products and processes.

• Manage account onboarding and ongoing performance, ensuring clients meet their strategic goals.

• Prepare and present clear, impactful business reviews and strategic recommendations for client stakeholders.

• Remain informed on trends, regulations, and competitive dynamics in the payment industry to provide value beyond the contract.

⛳️ Requirements

• Proficiency in English is essential.

• Over 8 years of demonstrated experience as a Key Account Manager or Client Relationship Manager serving international clients in the payments sector.

• Capability to outline long-term growth strategies for key accounts.

• Quick resolution of complex issues involving various stakeholders.

• Strong grasp of payment technologies, financial services, and pertinent industry regulations.

• Exceptional communication, negotiation, and presentation skills across various levels of seniority.

• Proven ability to manage complex accounts with multiple stakeholders concurrently.

• Strategic thinker with robust analytical and problem-solving abilities.

• High level of accountability — you follow up, follow through, and close loops.

• Comfortable working in fast-paced, ambiguous settings where priorities may change rapidly.

• Bachelor’s degree in Business, Marketing, or a related field; a Master’s degree is advantageous.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to help you create your ideal home office.

• Work Equipment

• Stock Options

• Health Plan available wherever you are

• Flexible Days Off