Team Lead – Business Support Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead, mentor, and enhance the capabilities of a small cross-functional team that supports Accounting, Talent Acquisition, and Compliance.

• Conduct regular individual meetings, deliver performance feedback, and assist in employee development.

• Cultivate a collaborative, accountable, and high-performing team culture.

• Track team productivity, quality, and service levels to ensure departmental objectives are met.

• Assist team members by eliminating obstacles and providing guidance on daily operational challenges.

• Oversee the daily functions of Accounting Support, Talent Acquisition, and Compliance Support.

• Ensure accuracy and timeliness in payroll support, client billing, recruitment, and compliance activities.

• Prioritize tasks and allocate resources based on evolving business demands.

• Identify operational deficiencies and implement process enhancements to boost efficiency and service quality.

• Ensure adherence to company processes, policies, and quality standards at all times.

• Collaborate with Operations, Scheduling, Recruitment, Compliance, and other internal stakeholders to advance organizational objectives.

• Serve as the primary point of escalation for operational issues that require leadership intervention.

• Establish and maintain strong working relationships across departments to facilitate smooth collaboration.

• Effectively communicate updates, priorities, and operational changes with internal stakeholders.

• Monitor team performance, service levels, and key operational metrics.

• Analyze trends, pinpoint improvement opportunities, and execute action plans.

• Ensure that systems, records, and operational documentation are accurate and up-to-date.

• Foster a culture of continuous improvement by promoting new ideas and operational efficiencies.

⛳️ Requirements

• A minimum of 2 years of experience in leading or supervising teams within an operational, shared services, or business support context.

• Experience in managing a small team or overseeing employees in a fast-paced setting.

• Strong leadership, coaching, and performance management capabilities.

• Excellent organizational, time management, and multitasking skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Outstanding verbal and written communication skills.

• Ability to cultivate strong relationships with employees and cross-functional stakeholders.

• Proficiency in Microsoft Office.

🏝️ Benefits

• Exceptional work environment.

• Positive and encouraging culture.

• Performance-driven culture.

• Opportunities for growth.

• Fully remote since day one.